Another reason that I haven’t posted much last weekend is that we were on a family weekend getaway at the beautiful Boracay Island. We’ve boarded a plane to Kalibo last April 19, 2013 and got back on Manila last Sunday, April 21. It was a quick 2-day trip, but definitely unforgettable.
I arranged the trip, and it was stressful as crap! I had 2 weeks of constant headaches! Let me tell the story…
We purchased the deal with CashCashPinoy with the round-trip airfare and accommodation. It was just for PHP 6,900+/ person. Pretty good deal, right? Well, some part of me, deep down, knows that a cheap deal like this would take a lot of effort from you (Hello, mura na nga binayaran mo eh, zero convenience na para sayo!). But I never thought it would be soooo stressful on my part.
Anyway, before anything else, to help you understand our situation, here are the consequences we’re in:
1. Dad’s first day on his new job here in Manila is on April 22.
2. Dad still can’t file leave this month since he’s just new at his job.
3. I work from Monday to Friday, and we’re only composed of 5 people in our team, I don’t think and feel it’s right to be on leave for 2 consecutive days.
4. I filed one day leave on April 19.
5. Daniel, my brother, who studies at Mapua, will start his 4th term of his first year on April 22.
Hence, we can ONLY leave for vacation from April 19 – 21.
Before purchasing the deal, I inquired first, here’s a screenshot of my actual email…
Judy, from their Travel Team replied…
I was impressed that they gave a response the same day, since we’re planning the trip in just about 2 weeks away. And of course I understood that everything about this travel is still subject to availability (especially it’s peak season) and this email was just an inquiry. And I KNOW I understood everything with her email…
After purchasing the deal last March 26, the vouchers were sent immediately on my email. So I thought, “Okay, now I have the vouchers, I just need to be in touch with Judy from CashCash to help me arrange the trip.”
I waited for her call the next week and finally got one on April 02, Tuesday, which is 17 days/ 2 and a half weeks away from our trip, which is good enough.
She told me that the only flight Zest Air (CashCashPinoy’s airline partner) has on April 19, that is within the payment range of the deal, is at 6:00PM, and on April 21, 6:15AM. I was like, “WHUUUUT?! You want us to stay just for 1 day for the payment we made for 3 days and 2 nights?!?” But of course I didn’t tell her that. I was sane enough to still be nice and try to understand (2). Anyway she said that we can look for other dates. The vouchers are valid until November naman.
Badtrip lang, kasi when she called me, she was not in the office. I appreciate the effort but she was talking to other people while talking to me. Even saying “Wala eh, gusto lahat lumipad ng Abril eh.” I was like, “Okaaaay, if you don’t want to help, then don’t!” Hayyy.
I told Judy that I still need to consult Mom and Dad about it. After all, mukang malulugi kami. She said I can text her “Call me” with my name and she’d call me agad. So we hung up the phone and I called Mommy. Of course she didn’t like it. So I said I’ll just talk to Judy once more and maybe look for other options. I texted her, but she did not answer. I tried calling her but she’s not answering her phone.
Since Mom and Dad are already asking me time and time, over and over again, I decided to go to Cash Cash Pinoy’s head office, maybe we can fix it faster by me coming there. I excused myself to my boss, and he was kind enough to understand.
So there I was, I left my work and went to their office because she did not call me after saying she will. But I went there with a smile. I talked with Cielo, and she said Judy is on leave, and she said she would like to help me but it might just get things more complicated, and it would be better that I talk this over with Judy.
So there, my first trip (yes there’s a second trip) to their office was useless. No flight was booked, no reservation was held. Dyahe! I just walked to and fro our office (RCBC Plaza) and theirs (Lepanto Building) noh. Under the afternoon heat. Yey! NOT.
Later on that day, Judy called me and advised me that we can just board a flight on April 18 and come back April 20. I told her that can’t be possible for us. Also, I was looking at the Zest Air website at the same time and saw other flight options. Eventually, we (me, Mom and Dad) agreed to go with the 12:05PM flight to Kalibo on April 19 and 6:15AM flight to Manila on April 21. At least we get to stay for 2 days at Boracay.
That flight to Kalibo is the only flight left and its a few bucks away from the deal’s coverage. So we had to pay extra for that flight. Judy said that I can come by their office April 10, 10AM so that I can give them the extra money and have the flights booked and hotel reservations finalized.
Morning of April 10, I was calling Judy to advice that I’d be late by about 30 mins. after 10 since my work starts at 10 o’clock, but her phone was off. I tried calling their office and the operator kept saying that the number is not working, even though I called that same number (and was able to speak with someone) 2 times, a day before. So since she’s not answering my calls and texts, I still went to their office since I was thinking that maybe Judy’s already at the office and just busy. Also, I want to make sure that everything is finalized on that day.
Once again, I walked on the 10:30 morning heat from RCBC Plaza to Lepanto with the cash on my bag. (Why do I feel like I’m a relative of a kidnap-for-ransom victim on this statement? Hahaha)
AND, WHAT DO YOU SAY? THE INFAMOUS JUDY IS NOT YET IN THE OFFICE. SHE’S ON HALF DAY BUT SHE ASKED ME TO GO THERE WITH THE MONEY. (3)
This time, my patience and understanding reached its end. I was soooo mad with her. Still, I tried keeping my composure. I left their office with a really disappointed face to let them know that I am DEFINITELY NOT HAPPY with what they’re doing.
I texted Judy:
“CAN’T YOU BE PROFESSIONAL ENOUGH? Pinapunta mo ko sa office niyo ng 10AM. I have work. I left work because you asked my to come by at your office by 10AM. Na-late na nga ako ng 30 mins eh. Sana sa oras man lang na yun naisip mo na pinapapunta mo ko at nagtext ka. Sobra sobrang pasensya na ang binigay ko sayo Ms. Judy. I understand that you had an emergency so you have to be on half day, but one text message should not hurt. Please fix this today, or we will refund everything. Thank you.”
I am the kind of person that finds it hard to express madness. But I know I’m mad kapag nagdidilim na ang paningin ko. Literally.
Later on that day. She called me. With an apology. Luckily for her, by the time she called me, kalmado na ko. So we agreed to me coming back to their office after my shift. She’ll wait for me, since their office hours are until 5PM lang, and I go out the office by 7PM.
So there, finally I gave them the money, flights were booked everything was finalized.
Good thing, everything turned out well on our stay at Sol Marina. The staffs were really kind, and courteous. But I’ll make a separate post about the travel itself.
As for CashCash Pinoy, I am never purchasing another travel deal with them. It’s just so patience and energy-draining. If I would rate my whole experience with them, on a range of 1 – 5, and 5 being the highest… Value for money would be at 3 and Customer Service would be at 1. Seriously. Never thought it would be this stressful.
Well, these are all just based on my experience. But if your dates are flexible, unlike us, I think ya’ll should still consider purchasing a deal with them. You just have to be veeeeery patient. Too bad I wasn’t patient and understanding enough. *insert sarcasm here*
Oh well, that is all for this post. Sorry for boring you all with the teenie tiny details. Just thought it might help someone. :)
Happy wednesday! :)